Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance. To post or reply on the forum, you have to be in the premium support period.
Support has expired
After your initial support expires, you can still extend it. Find all the details about how to extend or renew the customer support services on Envato Support Renewal page.
To extend or renew an item’s support offering, you must have less than 6 months of the existing support period remaining.
To renew the support component on an item, please follow these steps:
- Log in to your themeforest.net account
- Hover over your username and click ‘Downloads’ from the drop-down menu.
- The downloads section displays a list of all the items purchased using your account.
- Click on ‘Renew support now!’ or ‘Extend now’ next to the item you wish to renew the support service for and that’s it!
Premium support at one click away
Right from the start, the vision of the products was user-centric, and we strive to help and assist each customer to achieve his goals daily. Applying Envato ThemeForest Market rules allows us to provide truly premium quality support to our community.
