Hello,
We are currently experiencing a discrepancy between our Staging and Live/Production sites involving the subcategories not showing in our menu on mobile devices. Below are links to both our Live and Stage sites:
Live: https://thefreshtoast.com
Stage: https://stage.thefreshtoast.com
In our Theme Panel, we are using the Mobile Theme and our settings are the same across both sites however you will notice that our Live site doesn’t have expanding arrows for the menu whereas our Stage site does. I reviewed the documentation on how to create MegaMenus with subcategory support but for some reason we don’t have those options available when attempting to create a new menu. The only major difference between the two sites are that our Live site has its own security and firewall system in place. Any information on why this is happening or how to resolve it is greatly appreciated.
Thank you,
Matthew Blockus
Systems Administrator
The Fresh Toast
Hello !
We are sorry for the inconvenience !
This is a bug and we are sorry for that. As a quick fix you can use this css code to display those arrow that will show the sub-categories:
.td-mobile-content .td-icon-menu-right {
display: inline-block;
}
The result will be this: https://www.screencast.com/t/n6bOnmAfi1jg
And you have to paste the code here: https://www.screencast.com/t/J1Nxw5s5
I hope this was helpfull !
Thank you !
Thank you for this information. I just downloaded the theme and having the same issue. I will try this solution.
Hi I input the code and the menu on mobile view is still not showing sub categories. Is there anything else I can try?
Hello !
Sorry for misleading you !
If you are using the mobile theme the code must be pasted here: https://www.screencast.com/t/CAAfCIYeO01
I hope this was more helpfull !
Thank you !
Hi Im am not using the mobile theme. I did not download the mobile theme items. But I will try this just in case this works.
I just tried that option, but because I am not using the mobile theme, I do not have “mobile theme” under plugin options. The subcategories are still not showing on in the menus on mobile devices.
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
I sent the information requested.
Thank you
