I’ve read your info here: https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/ This does not seem to address our problem because we used the Envato plugin to update the theme to v9.8 and we had the tagDiv Composer and other plugins already activated and they remained so after the update.
However, when we update we lose all the settings we had that styled the theme previous to update. The logo settings, accent color etc etc are all gone.
The only way I can get them back is to restore the backup made prior to updating.
We obviously want to keep the theme updated for security purposes but this problem has to be resolved in order to do so.
Please help.
Hi,
That was an important update for the theme. There were changes to the file structure, as most of the theme files were moved in the composer plugin. Now the tagDiv composer has to be active at all times in order to maintain the same functionality. There won’t even be a theme panel without the composer active.
All the theme panel settings, custom codes, ad codes entered in the theme panel are saved in the database of the website, they will be there after updating.
We recommend where possible to test the update from older theme versions (pre 9.7) to the latest version, in a development environment, like a copy of the website. This way it is safer, to see what happens and identify possible issues. There are duplicator plugins that can create a copy of the website.
If you use a child theme, this will have to be remade using the child theme provided in the latest theme package
– https://forum.tagdiv.com/the-child-theme-support-tutorial/
Please let us know if you have more questions.
Thanks
I’ve resolved this. However, before I reveal how so others will have the information should they be using the Envato plugin for updating their Newspaper theme, let me respond to your points above.
1. As stated, the tagDiv Composer is/was active while experiencing the issue.
2. We do/did have a Theme Panel while experiencing the issue.
3. The Newspaper theme was purchased in mid July 2019, well after the v9.7 upgrade came out. I’m speaking now of upgrading to v9.8 via Envato plugin.
4. We were/are NOT using a child theme.
5. We were/are in a development environment to begin with for the purpose of rebuilding the site and installing this theme on a clean install.
I reasoned through this to get it resolved. When using the Envato plugin to install the theme the tagDiv Composer and other required plugins do NOT get updated and stay active in their old versions.
To resolve this requires deactivating the required plugins first, then updating, then when you go to re-activate the required plugins the “Activate” button has turned into an “Update” button. By updating the plugins, then activating them, the site returns to what it was prior to the update.
I did not see any information at all about this in your update advisory except that you had to update the plugins. However, if you are using the Envato plugin to run your updates instead of doing them manually and you do not do what I just outlined it appears the plugins have been updated because there is NO indication they haven’t been.
I would therefore suggest that you add a note in your update advisories along these lines for people using the Envato plugin to do updates… which by the way makes updating MUCH easier.
Thank you for the valuable feedback, much appreciated. The theme plugins should deactivate themselves automatically after the theme is updated (by any means), and there should be an update buttons for each of them in the theme plugins panel – https://prnt.sc/omf9g5
I will add this on our testing list and we will investigate the update by Envato plugin. If there are problems we will solve them if possible. or as you say add this case in the update documentation.
Please let me know if you have more questions.
