I use TagDiv Composer to build the pages of my site. Today, when trying to modify the home page with TagDiv Composer, I could not do it because the following message appeared on the screen:
“Errors at elements: 1 (models): 0 (dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL + Z / CTRL + SHIFT + Z)”
The same problem occurs when trying to edit any other page.
I have emptied the cache, I have removed plugins, and the blocking persists.
Last week I installed the latest Newspaper update, I don’t know if it will have anything to do with it.
Please, can you help me solve it?
Hello !
We are sorry for your inconvenience !
It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Please check the plugins to be deleted too ?
Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
Thank you. Yes, I have already verified the removal of all plugins before installing the Newspaper update. I’ve done it a second time. And the error message when trying to edit a page with TagDiv Composer persists. What else can I do? Can you help me solve it please: Thank you.
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
