Hi
We use Newspaper 9.7.3 in our website.
when click on a picture in a post the image lightbox don’t load and show “The image could not be loaded”
you can see this problem in:
https://baziato.com/user-experience-kpi/
just click on a picture in content.
how i correct this problem?
Thanks
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme-related plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi, Thanks for your response.
I deactivate all my plugins except tagDivs Plugins, unfortunately the problem does not resolve and the image lightbox don’t work.
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
