Malware

Hi,

I installed your Newspaper theme and the “Old Fashioned” template.

My issue is that my server believes it is Malware.

Specifically I’m getting the following warning in the latest edition of Plesk Web Host edition “ImunifyAV has detected malware on some websites.”

It is 4 files that ImunityAV is identifying as malicious as follows:

/wp-content/plugins/td-composer/legacy/Newspaper/includes/demos/dentist/td_media_4.php
/wp-content/plugins/td-composer/legacy/Newspaper/includes/demos/dentist/td_media_5.php
/wp-content/plugins/td-composer/legacy/Newspaper/includes/demos/nature/td_media_2.php
/wp-content/plugins/td-composer/legacy/Newspaper/includes/demos/spa/td_media_2.php

Thank you

Yes, it is downloaded via Envato. I accept it is likely a false positive. But I’m not allowed by my hosting provider to host malware and the fact is ImunifyAV believes these files are malware. I’m not switching host provider to use your theme. So what can I do? Thanks

Hi,
I think you are looking at this the wrong way. I’m with a major hosting company, which I have been with for many years. There are rules. ImunityAV is saying the files at hand are malware. In a situation like this, you can contact ImunityAV and ask them to remove the warning on your template as it is a false positive? That way, people using your template won’t have issues like I’m having where their hosting company prohibits them using your template. It might not just be hosting companies that refuse to allow people to use this template also. What if end users start getting errors when they visit websites using your template saying “The website is infected with malware” etc. It is a bad look.

Anyway, I’ve deleted the files in question from my server, so you can consider this support request closed. But I do still think you should fix this if you can. As the developer, if your files are wrongly classified as malware by virus scanners, the only way to truly fix that issue is you take it up with the virus scanner companies, so these problems stop.

Thank you

P.S. I’m an app developer and I had a situation once where one of my apps was incorrectly flagged as malware and suddenly end users of the app were sending frantic emails thinking their phones had been hacked and all sorts, because of all the scary virus warnings they were getting. I contacted the virus companies. In 24 hours they had sorted it out and removed the false positive reports they were carrying saying the app was malware. This is the way to sort such problems out I would have thought. Not to expect end users of your products to navigate past the issue.

• This reply was modified 6 years by alsmyth.