A bit of background:
We changed our hosting recently to a VPS server from a shared server.
Everything migrated properly except our custom template.
Whenever we turn on any TagDiv plugins we are blocked from logging into WordPress and we get the following message “There has been a critical error on your website.”
We have turned off TagDiv through our hosting provider, but need our website to look the way it was with custom code.
Here’s the URL:
blog.bookbaby.com
Hello !
This means that most likely the migration process has not been 100% completed. Make a backup of your website just in case and delete and reinstall the Newspaper Theme and plugins.
I hope this was helpful !
Thank you !
Great, looks like that worked getting some of our custom layout back; however, our home page is missing the body matter and footer. Post pages are properly rendering.
Hello !
If you have a backup, try copying the page code from your older version and paste it in the new homepage: https://www.screencast.com/t/5MjXKI93i
Let me know about the result.
Thank you !
The only files we’ve received when making a backup were some sparse PHP files and CSS. Doesn’t look like I have anything similar to the screen shot other than what’s already been populated by the homepage.
Still unsure how to get my homepage back.
Hello !
That screenshot has been made in the wordpress page editor here: https://www.screencast.com/t/Qwjtpm1Nq9 By entering there you will see a lot of shortcodes. Try copying those shortcodes from your older version to the newer one. That should help.
Let me know about the results.
Thank you !
Unfortunately that didn’t work and we had to employ a wordpress page developer to fix the issues but they are also running into a problem: When any page is assigned to be the home page, the layout breaks. We are switching between Home old and Home test and the page is breaking. Home test looks perfect when it’s not assigned to be the home page.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Also provide a notepad or some sort of file with the code of the old version homepage.
Our team will take a look !
Thank you !
