Hello,
Whenever I try to make any changes in a row, or a column in the Composer (whatever change, background, stretching, width, paddings etc.) then the contents of the row stop beeing selectable. Wherever I click the only thing selected is the row and if I save the page then the row disappears. This happens to two sites of mine running the Newspaper theme. I deactivated all the plugins, I even made a clean install on my local computer and the problem is the same.
This is very serious as I have already lost many hours of work due to this bug that caused entire rows to disappear.
Please this is very important. I cannot work on any of the templates like this. This is a very serious bug.
The bug stops when I deactivate Yoast SEO Plugin.
With the plugin activated I receive this error in the bug console
a is undefined
and the tagdiv composer destroys every row or column that I make changes.
When I deactiave the plugin it seems that the composer works fine. But Yoast is a principal plugin. The solution to keep it inactive is unecceptable.
[url=https://ibb.co/Bw8cnCZ][img]https://i.ibb.co/zNKQ64R/errors.jpg[/img][/url]
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.
Thank you !
Hello! Thank you for your answer
The theme is installed on two sites.
The one belongs to a client of mine and I am not responsible for hosting, so I am not allowed to give you the credentials for cPanel. The theme is licensed with active support.
The other one is hosted on a personal account of mine. In this iste the theme is licensed but support has expired.
Do you mind if I give you credentials for my cPanel instead of my client’s? The issue is exaclty the same.
Hello !
No problem, as long as you include a link to this topic and all the credentials needed this case will be fine.
Thank you !
I did send an email
Hi,
Please try not to reply multiple times in the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest, also please wait the response from email on this problem.
Thank you for your understanding!
