Hello, I have problems with the site. When I save changes in the theme panel, nothing happens.
Also, I have problems with logos in the header, after I change them with composer it shows the ones from theme panel on site.
Hi,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you!
Hello, I have the same problem
already excludes all unnecessary plugins
increased memory and time
it seems that nothing resolves and gets stuck on that screen https://ibb.co/bRS7NyK
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Thank you for your understanding!
Hi Calin, unfortunately it didn’t help me.
We do not have a security plugin in this location.
I removed all plugins that were not needed.
Please, is there anything I can do or try, besides triggering my hosting support? because they won’t help me with that! And we are thinking about canceling the purchase because we were unable to use the theme.
I saved a print of the console. Please, see if we have any tips there
https://ibb.co/Lh905ZM
Hi,
From what I can see there are no errors in console, only warnings!
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
However if you should decide that the theme is not suited for your website, we will be able to provide a refund
– https://themeforest.net/refund_requests/new
Thank you!
This seems to be a pretty common problem: Theme Panel not saving changes. In my situation I find that sometimes it saves and sometimes it doesn’t. For instance, the header changes might not take the first time but then work the second time. But the template and post settings NEVER save. I’m starting to have serious doubts about the quality of this product.
Hi skytiger1200,
Are you using a PRO demo? please provide me a link to your website, also please note that if you are using PRO demo, this can be edited only with tagDiv Composer, the settings from theme panel will apply only on standard templates, will not apply on cloud templates.
Also please check too see if you do not have a Wordfence or firewall on your website/host.
Thank you!
