Hey There
I have some issues. Would like to add text with title to my homepage but the problem is when i click edit block i can not insertn the text i wrote. Please check the link to understand better.
https://share.getcloudapp.com/ApuOlxjN
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi Calin
The thing is my both website the same. I can not use that element. I did try to deactivate all the plugin but no luck. When you click on ”EDIT CONTENT” what it should be normally ? i mean on my screen there is text editor you can write your text but there is no button to insert that text. So there must be button normally ? how do you insert text
Hi,
I have the same problem when using “text with title”. I can open the “Edit Content” box at Text with Title and can write my text, but there is no button to save/insert it.
Thanks, Chris
Hi Calin,
I dont think the problem is related with the plugin etc. The problem is coming from your side since I have exactly same issue with Khoano and enesozden. Please check and repair asap.
Hello !
What theme versions are you running ? This is a known issue on 9.8 but in the 10 ; 10.1; 10.2 this is fixed. If you’re already running 10.2 please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you
I use 10.2 for both of mywebsite here is my first website gezilecekyerler-listesi.com
My second website is gezicenga.com but please make sure I am not losing any settings on theme panel. I have more than 50 different sidebar, and also other settings.
THANKS
Any update Vlad ?
Hello !
We are sorry for the inconvenience ! Due to the high number of e-mail request we are a bit late on them. Our team is doing their best in answering all the topics as fast as possible.
We will reply via e-mail.
Thank you !
Hey Guys
Still nothing ? I mean it has been almost 2 weeks.
Hello !
Usually the response time is no longer than 48hrs, please let us know what e-mail adress have you used. It may went into the spam folder.
Thank you !
I sent it to contact@tagdiv.com as you said
Hello !
I meant what is your e-mail address.
Thank you !
Hello !
Your e-mail went into the spam folder, One of my colleagues will reach to you as soon as possible.
Thank you !
Okay i am waiting
