Good morning,
we’re experiencing some issues after the migration of our customer’s website from the test environment to the production one.
Mainly we are able to see our widgets and sidebars in the front-end of the production website, but moving to the dashboard, not only we don’t see any sidebar, but also we cannot see the list of the tagdiv plugins.
Actually there’s nothing in the widget section, except for some WP basic widgets (and no sidebar space)
During the migration, also the registration key is migrated, and so did all the theme settings and the tagdiv plugins. I already tried to de-activate and re-activate tagdiv plugins, but nothing changed.
The core, the theme and all the plugins are updated (except for 2 mailpoet’s plugins, 3 event’s calendar’s plugins and the wpbakery page builder that come with you’re theme).
We need to open the website to the public on the january 31th, so we’re in a little bit hurry (sorry for that).
Can you help us with this?
Should I create a user for you?
Thank you
Marta
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Please provide the credentials above for both ( Staging and Live version )
Our team will take a look !
Thank you
Thank you for your quick support.
I found a conflict with a free plugin and I deactivated it.
The widgets are working fine now, so you can mark the 3d as Closed 🙂
Thank you
