Hello,
I created an article with an audio file but the audio player does not appear in the flex box. I tried to import the block 85-podcast from the cloud but not even in this case the audio player of the article with the audio appears.
The audio player visible in block 85-podcast is from a file insert in article not a sound cloud link so what’s the problem? Suggestions?
Thank you
Hello !
We have tested this issue on our end and everything seems to work fine. Please make sure that you have set properly the audio post: https://www.screencast.com/t/HeK2SnPWgw ;
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello Vlad.
I have set properly the audio post: https://prnt.sc/re5isy
I don’t want to insert a song from sound cloud but an audio from my computer exactly as you see in your example: https://prnt.sc/re5jrp
and https://prnt.sc/re5jzp
I did exactly the same thing: https://prnt.sc/re5khm
but with different results: https://prnt.sc/re5ksg
I can’t deactivate ALL plugins except tagDiv ones! I have plugin for gdpr, SEO and SGoptimizer by my hosting (Siteground) ’cause WpSuperCache (plugin recommended by you) seemed to work very very very badly (despite having made all the settings you recommend). My site was very slow with WpSuperCache now it works better.
Thanks for your patience.
Hi,
The player on the flex will appear only for the SoundCloud set as featured image -> https://i.imgur.com/7fkrpJF.png will not work with a video uploaded, this will not be set as featured audio.
Thank you for your understanding!
What you mean with “will not work with a video uploaded” I have not a video but an audio file, I never said anything about video file but audio file.
So why here https://cloud.tagdiv.com/block-85-podcasts/
I can see the player and this is a file audio not a SoundCloud link!
There is no featured image from SoundCloud, there is only file audio: https://cloud.tagdiv.com/whats-that-aunt-doing/
Thank you.
Hi,
Sorry, indeed is look that some audio files are working from media library, but for the moment is look that only mp3 are working https://i.imgur.com/2iBi6ku.png -> https://i.imgur.com/ofX3YqU.png -> https://i.imgur.com/SednNi5.png
Thank you for your understanding!
Hi,
all my audio files are mp3 https://prnt.sc/rephm1
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks
