After today’s feedback (see below) from Ninja Forms Support, I open this case here:
If a date field is inserted in a form (with date picker), the entire form is no longer displayed. This always happens when the composer is activated.
Here is the message from the Ninja support representative:
After testing with other add-ons momentarily disabled as well as temporarily on a default WordPress theme, I found that the conflict arises when the “tagDiv Composer” add-on was active.
When temporarily disabling “tagDiv Composer”, the error no longer occurred and the form part containing the Date field displayed correctly.
I have left all add-ons and theme in their original states. At this time, we recommend reaching out to the developers of the tagDiv Composer plugin for additional assistance. Please let us know if their developers have any questions for our engineering team and we would be able to connect them
I ask for examination and feedback. Thank you.
Hi,
Unfortunately, the in Ninja Forms plugin has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ
Thank you for your understanding!
It’s not like I didn’t expect that answer.
However, may I ask the following questions:
– is it your company philosophy to constantly improve your product range and to meet market requirements?
– is it not rather the strategy to forward such requests to the development department in order to offer real support? Did you continue to submit this request, and is this the official answer to the development that cannot be supported?
Your developers can get direct access to the Ninja Forms support here, provided continuous service improvement is wanted!
– or is it the corporate philosophy to deal with all inquiries of this kind directly through the first-level support?
I can politely ask for qualified feedback on this.
Hi,
Yes, we want to continue improve our theme, but, please note that we already recommend have two plugins tested with our theme and we recommend to use them for forms -> https://i.imgur.com/E6Rrz3F.png
Please note that we can not test with our theme all the plugins that our users are using and are in conflicts with our theme or other plugins, when is about simple solutions we provide them, but in this case the problem is not quite simple, because the plugin interact with the theme functionality and provide the conflict and this is not covered by the support -> https://i.imgur.com/GT7TLx1.png -> https://forum.tagdiv.com/support-policy-2/
If you want to use the plugin with the theme, you can make a request for custom work here -> https://tagdiv.com/premium-customization-services/
Sorry for the inconvenience!
Thank you!
