YOUTUBE ID'S Video ids were not found or can't be retrieved.

Posted in: Newspaper
Post count: 91
ersandrino
#338802
Apr 2, 2020 at 8:35 pm

Hello,
I’m having problems with the youtube playlist again via id’s mode. Some time ago I had a problem and you told me to update the template and insert the API key.

I had done it and it worked properly. Today I realized that the site despite having the YOU tube KEY API inserted (they were already stored before) no longer shows the playlist (https://prnt.sc/rrq205) even if I delete all the ids and put only one it works! (https://prnt.sc/rrq2nn – https://prnt.sc/rrq3aw)

No updates have been made to any plugins. The template is updated to the latest version (the theme automatically made me do the latest update automatically). As you can see from the control panel of the theme, the api keys are inserted correctly (https://prnt.sc/rrq44l).

I cannot provide you with the login credentials to the site in private because the company has authorized only me.

If they are necessary, you must kindly provide me with a document to be completed for authorization.

Thanks and I hope you solve it as soon as possible

Alessandro

Post count: 35449
Calin
#338914
Apr 3, 2020 at 11:18 am

Hi,

Unfortunately we need to investigate this problem, therefore we need to have access to your website to check the settings are made and if one of theme is causing some problems, solution will be to make a staging website where to have the settings from your website, is no need to have all the posts/pages content, only the content where is the problem (you can set a copy of your website and remove the post sand e pages, letting only the pages with problems in this way you’ll keep the theme settings and we can investigate the problem).
If you can do this, after all these are done, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Post count: 91
ersandrino
#339765
Apr 7, 2020 at 4:53 pm

Hi Calin,
I sent you what you asked me by email. I have spoken to my manager and we have trusted your staff for years and we have decided to make you work. Read carefully the email I sent.
Thanks

Post count: 35449
Calin
#339856
Apr 8, 2020 at 9:10 am

Hi,
I’ll try to solve the problem as soon as possible!
Thank you for your trust!

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