my website has totally started to act weird as of some recent update.
I had to re-enter my license key, My header won’t load the image. the footer is messed up too. I had to re-enable thumbnails in the blocks due to an error appearing on the homepage asking me to enable them for some reason, I had to re-enable my custom CSS code. Please help! how can I get back to a few days ago?
I am totally out of the loop, the website hasn’t been maintained for a long time, It’s meant to just sit there and do very little.
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
I have done as you’ve said, all plugins, which there aren’t many of in the first place are disabled, just the tagdiv ones are on.
still the same.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !
Thank you !
Done
I am still waiting.
If you are unable to help, I can ask my host to restore an old backup, this may work. But out of panic I paid for additional support from yourselves. I had to renew my subscription.
Hello !
At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.
Thank you !
