When I test my website: http://www.topfgartenwelt.com I get the message that the favicon is missing on the mobile version of the website. It produces an 404 error. What can I do?
Greetings Kathrin
Hi,
As I can see the problem is that the favicon is not loading on posts on mobile -> https://i.imgur.com/6BeSI5D.png this can be because you have the mobile theme plugin activate, but the cache or optimize plugin that you are using do not recognize that and is trying to set the favicon as on responsive version..
Thank you!
Ok, I don’t use a special cache plugin, because my hoster provides already a cache. Is there a way to set a favicon for the mobile version?
Greetings Kathrin
Hi,
Make sure that you have set the favicon in theme panel -> https://i.imgur.com/K2IG2QK.png and you can add it from homepage too, like this -> https://i.imgur.com/Sp6c0pl.png -> https://i.imgur.com/cMVywJF.png -> https://i.imgur.com/MnZqCua.png
Hope this will help you!
Thank you!
I have set the favicon in the theme panel, but it isn’t loaded in the mobile version. I don’t know why.
Greetings Kathrin
Hi,
I just checked your website and the logo is apply, but only on posts where is enable the mobile theme plugin. Here is how is look on mobile theme the logo you have set -> https://i.imgur.com/USwQ9oD.png also on responsive version of the theme is look like this -> https://i.imgur.com/ccGgFUg.png
Thank you!
Ok, but the problem is not the logo, it is the favicon!
Greetings Kathrin
Hi,
Sorry, was my mistake, I was thinking to mobile logo, sorry gain!
Indeed on all posts where you are using the mobile theme plugin, the favicon is not displaying, because it can not be loaded.
Please make one more try, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
