Hello support team, I am facing a few problems in my site that I need to be fixed As soon as possible. Before going into the details, I would like to tell you that the theme’s system status is showing some mismatch information where WordPress site health information is correct. Please check the attachment https://prnt.sc/s0y0k4 and https://prnt.sc/s0y0vs . Now I will describe the problem.
1. Numbering page layout is not working on anywhere except homepage. You can check here https://www.ubuntupit.com/?s=programming , https://www.ubuntupit.com/category/linux/ ,https://www.ubuntupit.com/tag/linux-themes/
2. TD composer and tb cloud library are taking too much resources and exceding the requests in my server. Which makes the site unusable. see the screenshot given by the hosting provider. https://prntscr.com/s0xxtn and https://prntscr.com/s0xxrk
3. Is this much request is normal with this Theme? https://prnt.sc/s0y5a5
I am hosting my site on Kinsta.
Hello !
1. Please make sure that you’re not facing a plugin conflict. Disable all the plugins except tagDiv ones, clear your cache and try again.
2. That issue is because of low resources: https://www.screencast.com/t/gMVcAEcp1T
3. That is normal.
Thank you !
Please check the default WordPress health status https://prnt.sc/s0y0k4. And do you mind to clarify other issue?
I have disabled all the plugin except the tagdiv one. But still, the problem remains. I have also talked about the memory issue and the Kinsta hosting says the information is not correct which is shown on newspaper server status. Rather I should see the information provided by WordPress itself in the site’s health.See the screenshot https://prnt.sc/s3h8vf . If you need I can provide you the required login credentials for a better look.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that due to the high amount of support requests anwers can be delayed up to 72hrs !
Thank you !
Above mentioned credentials have been sent via mail for your assistance.
