TagDiv Control panel window partially cutoff

Posted in: Newspaper
Post count: 3
dbassmon
#345791
May 11, 2020 at 10:39 pm

TagDiv Control panel is partially obscured by the preview window making value boxes impossible to see or edit.

Post count: 35449
Calin
#345973
May 12, 2020 at 4:09 pm

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, please provide some more details and some screenshots!

Let me know the results!
Thank you

Post count: 3
dbassmon
#346027
May 12, 2020 at 6:50 pm

After following all of the instructions provided, the error persists. What is the next step?

Post count: 35449
Calin
#346213
May 13, 2020 at 1:57 pm

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Post count: 3
dbassmon
#346550
May 14, 2020 at 8:44 pm

I emailed credentials per your instruction. Your technician, Simon replied. It appears he has mixed up your job tickets. He requested login credentials for a completely different domain than ours. Do you need me to resend the credentials? Please advise.

Post count: 35449
Calin
#346655
May 15, 2020 at 11:31 am

Yes, please re-send the credentials and let Simion know about the domain that need to be check.

Thank you!

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