Hello,
I can’t save any changes in THEME PANEL and it’s stuck on the spinning rectangular loading icon. I also tried it on a different computer. Please advise!
Thank you,
Gary
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
If you are not using non of them, please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Even am facing the same issue, i have deactivated all the plugins, child themes and cleared cache but issue still persists.
Please provide a working solution for this
Hi Vanchiver,
So the theme panel is still if you have only the theme plugins? if yes, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
I’m having the exact same issue.
Hi ironoak,
If you checked all steeps from above and there is still a problem, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. Also provide as many details you can about this problem.
Thank you!
I am also having this issue. I thought I had fixed it by disabling Gutenberg (using a plugin) but it’s back. It breaks Pagination too on my side, as well as makes it impossible to save in the composer.
Have: disabled every plugin, cleared caches
Hi Stuart,
Make sure that you are using last version Newspaper v10.3.4 and you do not have a plugin conflict.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
