I am using the (Social Counter) on my front page. The subscriber count is 0. I doubled checked that I have the correct (Youtube id) filled in for the (Newspaper settings-> Social networks-> YouTube API configuration-> API key).
In the (WordPress-> Appearance-> Widgets-> Newspaper default), I use the [tagDiv] Social counter. In that widget, I display the YouTube subscriber count. This widget is not used on the front page. It displays the correct count.
I can see this issue on both Firefox and Chrome. I have Newspaper 10.3.4 installed. All my plugins are up to date. I have tried clearing my cache on both Firefox and Chrome without any luck.
I’m not sure why the front page tagdiv element doesn’t work while the tagdiv widget does.
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
I have the same issue!
Hi webarts,
If you have the latest version (v10.3.3 or v10.3.4) and the api key is set, but the problem persists, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look.
Thank you!
Has this issue been resolved ?
If so could you send me the fix please….or better still post it as a sticky on the forum for anyone who is having this issue..
cheers
Hi stuartfurniss,
The only social element from social counter that is not working right now is the Instagram, also usually these problems are caused by untested plugins or the social elements are not set correctly.
Thank you for your understanding!
