We have updated Newsmag theme to latest version.
All went well. We are experiencing a good speed.
Also Tagdiv composer is an excellent composer for adding various elements to page/post.
We are facing only one issue with tagdiv composer. One of our plugin page does not work if tagdiv composer is enabled. Once disabled plugin page functions works fine.
We got support from plugin developer and he gave following code to be added so it strips some sections on the page. We added it to function.php of Newsmag child theme .Still It did not work.
Please let us know how can we make it work.
add_action(‘template_redirect’, ‘remove_td_comment_filter’, 10);
function remove_td_comment_filter(){
if ( is_singular(‘dwqa-question’)){
remove_filter( ‘comments_template’, ‘tdc_template_include’, 99 );
}
}
example link of non working pages
https://www.thebeautymadness.com/question/skin-care-problems/many-light-freckles-face-make-face-looks-like-full-blemishes/
https://www.thebeautymadness.com/question/uncategorized/can-get-gelatin-powder-2/
all pages related to plugin is not working.
Also once we disable tagdiv composer these pages works fine.
Hi,
For what is that plugin? and how is working with it, may I will be able to provide some help, please note that this is an untested plugin and I cannot guarantee that it can work with our theme.
Thank you!
This is dw-question-answer-pro-wordpress-plugin ,
It is available on themeforest.
I have using it for long until last update of newsmag.
Please add it to list of supported plugin.
Please suggest how can we fix this issue.
Hi,
I think that you are referring to this plugin that is with only 10 $ less then our theme -> https://i.imgur.com/f1F8QEy.png unfortunately I can not get the plugin to test it, I need to make a request for this and only if approved I can get it and see what are the problems.
If the problem start only in v4.9.4 and there was no problem in v4.9.3 then all changes can be checked here -> https://i.imgur.com/IbZ8sd9.png -> https://themeforest.net/item/newsmag-news-magazine-newspaper/9512331 also in the package get from themeforest, you’ll see that is a patch_4.9.3_4.9.4 only these files were change, therefore it can be a change in one of these files that are interfere with the plugin that you are using.
But I think that the code provide by the author of plugin can work, but need to be set in this file -> wp-content/plugins/td-composer/legacy/Newsmag/functions.php
Let me know the results!
Thank you!
We can provide plugin zip files for testing.
Other way we have a staging site. We can provide access to it.
Please let us know either way we can try to fix this problem.
We had old newsmag version at 3.9 where it was working perfectly.
We directly updated to 4.9.4.
We also tried the above fix in wp-content/plugins/td-composer/legacy/Newsmag/functions.php .
It did not worked and failed with “critical error on website”.
Thanks your the support!
Plz let us know we can provide the required files/details
Please let us know if you can look at file via ftp
Hi,
I can take a look on the plugin if you provide it in a zip (you can use https://www.filedropper.com/ for this), but I do not know if I can fix it, but I will try to find a solution, please note that this is untested plugin and we do not have solutions for these plugins.
Thank you!
Please find the plugin files
http://www.filedropper.com/codecanyon-jmcroljo-dw-question-answer-pro-wordpress-plugin-wordpress-plugin
Hi,
For me the plugin is working without problems, I’ve set the shortcodes -> https://i.imgur.com/PVsRcqR.png in homepage using tagDiv Composer builder and I set the shortcode in a column text in text area -> https://i.imgur.com/0qcjnEz.png -> https://i.imgur.com/Z0Zc4fE.png also I set the shortcode inside a post and is working -> https://i.imgur.com/j7jeD0I.png
Please make a test and try only with theme plugins and that shortcode and let me know how is look for you.
Thank you!
While trying the first problem i encountered is that tagdiv composer -> wp editor is not working. It is not allowing to enter any text/shortcode and is always keep trying to open in loop. plz check link.
https://imgur.com/a/K41ekWh
I have created a staging site, on staging site I am able to open wp-editor but not able to save anything to it.Please send us your email id so i can send the login credentials of staging site.
Request to check.
Hi,
On live website please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also the content in WP Editor will be save automatic, there is no need for a save button.
You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you
Setting looks fine wrt memory and other php settings.
The content in Wp Editor is not saving automatically.Once closed the changes are lost, there is no option to close.Even if i save it with tagdiv composer save button, WP Editor does not retain the changes.
Tried deactivating all plugins except tagdiv plugins, It is not able to save.
I tried adding the the shortcode for Q&A manually,
it resulted in same old problem of display.
Sent the login details to email contact@tagdiv.com
Hi,
Will check your website and try to find the problem with Wp Editor and fix it.
Have a nice weekend!
Hi Calin,
Few of my findings
I can see that following shortcodes works fine.
[dwqa-list-questions]
[dwqa-submit-question-form]
The problem remain when i open the page,
any new question with no answer
https://www.thebeautymadness.com/question/makeup-related-questions/lipstick-shade-best-dusky-skin-tone/
or the question page with answer.
https://www.thebeautymadness.com/question/skin-care-problems/many-light-freckles-face-make-face-looks-like-full-blemishes/
Not usre but looks like May be fix will be on how a question post/page is created.
Any thoughts or finding!
Hi,
For me is working -> https://i.imgur.com/52HQNAq.png there must be another plugin that is in conflict with the theme, please make a test let only tagDiv Composer and the https://i.imgur.com/52HQNAq.png plugin, disable the rest of plugins (including wp Bakery if is use) and check the results.
Let me know how is go!
We tried disabling all plugins, we have only neswmag theme , Still we are seeing the issue. Please let us know if you can login and have a look , We have shared all details via emails !
Thanks a lot !
Hi,
Is look that now is working normal -> https://i.imgur.com/nIaJE9L.png -> https://i.imgur.com/VPy5f58.jpg if there is still something that is not working, make sure that theme requirements are set as in our guide -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/, also if this is still not working only with theme settings, theme plugins, then is nothing we can do, because this is an untested plugin.
Thank you!
The shortcode for question list and question forms are working fine from beginning.
Basically there are two issues
1.When you click on any listed question with answer it opens page which is not aligned with theme.
(ex- https://www.thebeautymadness.com/question/skin-care-problems/many-light-freckles-face-make-face-looks-like-full-blemishes/)
2.The you click on listed question it opens page with alignment issues.
We have checked all system requirements.We are adhering to it.
(ex – https://www.thebeautymadness.com/question/makeup-related-questions/lipstick-shade-best-dusky-skin-tone/)
It will be great if you can add this plugin to list of tested plugin and provide a fix. There might be many prospective customers willing to use this plugin with newsmag and they may need help.
Hi,
Please try this custom css -> https://i.imgur.com/34OzlbH.png
body.single-dwqa-question{
max-width: 100%;
}
Set the code in theme panel> custom code> custom css.
Hope this will help you!
Thank you!
This worked for 2nd option with some caveat, still 1st issue is same
2.The you click on listed question it opens page with alignment issues.
Hi,
For me when I set the css in live css its work on open page question -> https://i.imgur.com/x0XTECw.png only the background image is not displaying, but for this -> https://i.imgur.com/XkzP325.png I do not know what to do, sorry.
Thank you for your understanding!
