My social counter widget is no longer keeping accurate count of my social followers.
Hi,
Please make sure that you update and use the latest theme version (4.6.1) and also update your social counter plugin to version 2.7 from the /plugins folder then check again without any other plugins active. I have also tested this using your fb user and worked fine:
configuration: http://screencast.com/t/4Mw4g9xdiE
result: http://screencast.com/t/vTtif01MfyDz
If you still have issues after this make sure that you also check this without any plugins active then check again and also provide your site’s URL and more details about this.
Thanks
I’m using 4.6.1 version of the theme, but the tagDiv social counter plugin says version 2.1. There isn’t an available update for it either.
The only counter I am having trouble with is the Twitter, which now says 0 followers after I retyped the user name into the configuration.
Website: trojansnews.com
This probably has no impact, but your @ name is CaseSensitive as @LelyNews
while the link you have is lelynews …
it works under both on Twitter, but I believe one is a redirect to the other.
I know it’s stupid, but “technically” everything on the web after first
/ is cAsE sensitive. It might not have anything to do with it, but I’ve run into this issue before and that solved it.
Thanks for your input Chris. I am aware of the case sensitivity, and made sure that it is in correctly.
Hi,
@rparlier
Please make sure you download and update your theme to the latest version then remove the social counter plugins and install from the /plugins folder that was provided together with the theme files when you’ve downloaded it from themeforest: http://themeforest.net/downloads
The social counter plugin included into the latest theme version is 2.7 so make sure you have it and try again. Also note that the tagdiv social counter and speed booster plugins will not notify you of an available update so you need to update theme every time you update your theme and an update for any of those two plugins is mentioned in the update log.
I have tested your twitter user and work fine:
http://screencast.com/t/y06Xtl4DAR
http://screencast.com/t/ySF5lOcx
http://screencast.com/t/jiMEhYMnk
Thanks
I’m still having a problem with the twitter count displaying 0 followers, even after updating the social plugin to 2.7.
Hi,
I have checked your site and noticed that twitter counter works fine now: http://screencast.com/t/xARPaIXUV
I believe it wasn’t updated right away!
Thanks for the message!
It is working now thank you.
