Hello
I did activate the theme when I first got it.
The other day I saw that there was a new update for the theme, but it won’t let me do that.
All my plugins and WP are up to date.
See failure text: https://imgur.com/bcc8rdR and https://imgur.com/bcc8rdR
When i click update or activate it says I have no access….
Please help…
Hi caver778,
You need to make sure that you have a valid key set, also make sure that the key is set as in our guide from here -> https://tagdiv.com/how-to-activate-the-newspaper-theme/ as I can see in your screenshot-> https://i.imgur.com/bcc8rdR.png the theme is activate, but if you use pirate key the update will not work.
Let me know the results!
Thank you!
Hi Calin
I bought the key from Envatomarket – they are legit, right?
See SS:
I have PDF with code, and I have once activated, so I don’t understand the problem, and surely this can’t be a piratkey, when I paid for it.
Your guide… I used that to begin with on installation on the first day with the theme, that’s why i don’t understand why it’s not working.
If I buy it from Envato, don’t you have me in your system? If you have an email adress, u can get / check my code?
Also if you look at the second ss I sent, i can’t gain access to the activation page when i click “activate”. I’m blocked out…
I have tried everything now – I just can’t get this to work.
I did activate the theme when I got it, but it doesn’t work at all.
I have tried deactivating all plugins without any results, I have been in the root files and looking for wrong permissions, but nothing.
Everything on my site works, I have access to all site and can do what ever I want, but not update the theme.
When I click activate, then I get the “sorry….” page.
You named it as an opportunity that my installation was due to a piratkey – https://imgur.com/rxh5yEs – I can send you the code if you want to check it, because this is just ridiculous.
Can you please give me a fix for this problem. I have tried all your guides, it doesn’t work.
If you can’t help me fix this, do you then know if I can delete the theme, upload it again, i then all the changes etc. i made would still be there… ?
Please respond fast… It annoys me so much to pay for something that doesn’t work as intended.
/Casper
Under this support account I can even see my Registration key, so it should be legit and surely Envato is a legit seller?
Hi,
Please do not share your privet licence on forum!
Please note that we try to answer to as many topics we can (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 17:00 PM), we start from the oldest to newest, once that is set a new reply in a topic this will be move the new topics, therefore it can take some time until we get back to your topic.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq
If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and the licence. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!
Hi Calin
Thank you!
This part:
“If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.”
That did the trick. I was able to re-activate the theme and now I can’t actually see the update from this to that bar.
I am having the same issue here. I have followed all of the instructions in this thread and still cannot update the theme. I reactivated the theme by re-inputting the license key and it still says “Sorry, you are not allowed…”
Trying to update from 10.3.4 to 10.3.9.1
Hello !
We need to take a look and see what can be done there to see if a fix can be done.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
