Major TagDiv Composer issue that we need support for

Hi,

About a week ago we updated our Newspaper Theme and TagDiv plugins as we were installing a new plugin that wasn’t working properly (Classified Listing) and also MailPoet. We started noticing an error message when opening a page with TagDiv Editor that said “content wasn’t created by TagDiv” and a few of the features (like being able to click on the Row/Column/Editor header on an element weren’t able to be accessed) but things weren’t as broken as they are now.

We decided not to use the plugins after determining they didn’t suit our purposes, but they were still sitting on the site. We’ve lost a lot of control within the Tag Div composer. We were getting red Modal errors, iframe errors and we can’t delete any elements (the display changes to the transparent black overlay but nothing happens and the only way out is to close the tab and it pop’s up with a “leave and your changes will not be saved” message.

I can only change existing content by editing something and saving it, but I can’t make any further changes than this. We removed the new plugins (by deleting them) we also deactivated all plugins and then reactivated all the tagdiv only plugins and it was still broken.

We ended up restoring our website back to the 16th June (before any of these changes were made) using the Jetpack backup feature. It didn’t fix the problem. So we restored back to the 4th June (which was the last time we had edited the site as we do monthly newsletters) and we know it was absolutely working from back then. It still isn’t working.

We can add and edit posts without a problem, we can use the classic editor on the front end for pages that don’t use TagDiv, but we can’t Edit with TagDiv Composer. There are error messages in the code for JS wrapper and, “TypeError: Cannot read property ‘length’ of undefined
at HTMLDocument.<anonymous> (post.php? post_id=1802&td_action=tdc&tdbTemplateType=page&prev_url=%2F%2Fthelatzreport.com.au%2Fwp-admin%2Fedit.php%3Fpost_type%3Dpage:3375) etc etc.

We’re currently running the site on WordPress 5.4.2 (hosted with WordPress).
We have 10.3.2 installed from the backup/restore process.
We have version 2.5 Composer installed from 1st April as a result of the backup/restore process.
We had to get the site working as our major monthly newsletter went out this morning.

It would be helpful for someone to be able to assist us with the coding problems so this can be resolved without further breaking the site.

Thanks in advance

I have the same problem !

Any Help, TAGDIV ?

Is someone working on our site at the moment, because someone has logged in from Automattic. The site has been updated to latest Theme and is down. It was logged in by someone at Automattic?

This is a live site and today is our busiest day of the month, this is a commercial site, and no one has contacted us to let us know it was being taken down. It was updated by someone nearly an hour ago and nothing has changed back. Can someone please contact us asap in order to let us know what is going on because we would have to restore the backup from last night if it is not up again soon.

Good afternoon,
We have paid for support for our tagdiv issue as we were outside the 6 month support period. We are yet to receive any contact via email or through this forum to assist with our issue.
Can we please have someone look into our site problem as we are unable to edit our pages and have a major annual publication due to be released.