Hello Team,
We are facing a very weird issue with your theme.
Whenever I am embedding something in a post the preview of the iframe or any youtube video or anything related to the previews are not showing.
This is started some days back when we update the theme.
I have checked when I disable the tag-div-composer plugin the preview comes up and works fine but as soon I used the default theme tag div editor the previews are gone.
We need to use the tag-div-composer because the whole website structure depends on that.
Please help us as soon as possible.
And also the child theme the old one which we have been using previously is not working with the new update it’s breaking the website.
Hello, I am waiting for your reply?? Can someone urgently look into this
Hi,
Please note that we try to answer to as many topics we can (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 17:00 PM), we start from the oldest to newest, once that is set a new reply in a topic this will be move the new topics, therefore it can take some time until we get back to your topic.
I just cheeked this on my install and for my these the videos and link are embedded correctly, in most cases this is the problem that cause the errors, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
I have already done all this and checked .. nothing is conflicting.. I have deactivated all the plugins and kept only tagdiv but the issues seems to be with tag div composer as whenever I am deactivating the tag div composer the previews all over the website with normal editor of wordpress default works properly.
Please look into this as I am also a developer I know how to debug things I have come here after doing all the debugging, I am sure there is something problem in tag div composer.
I have also email you guys at contact email Id my website credentials.
Again posting below please look into this without breaking our website.
The previews work on the WordPress backend but on the frontend, it does not show up. You can create any new post using tag div composer with any embedded youtube video or content which has previews it will not show up on the frontend.
Create a new post in our website and embed a youtube link .. it will show on the backend but as soon u see that on frontend no previews
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Please note that due to high number of requests the response time can be delayed up to 48hrs.
Thank you !
