Hello,
I can not publish new pages on the site, I get the following message :
Request Entity Too Large
The requested resource does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.
This happens even when I copy and existing page and try to publish the copy.
post_max_size is set at 256M
Can you please help
Hello !
That would mean that there are limitation in your server configuration, an upload max size more exactly
– http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-413-request-entity-too-large-error-in-wordpress/
You can contact your hosting provider and ask them to increase the default value, they should be able to do that. The theme also has some requirements for the server once installed, like the guide mentiones
– https://forum.tagdiv.com/system-status-parameters-guide/
Thank you !
Hello,
We have set the values at the max. We also have tried to desactivate plugins.
We have another issue, we can not remove the header and footer from the pages. Each time we do it,save an return to tagdiv composer, they reappear…
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Thank you !
Thank you for your reply. I’m sorry sir but it is a corporate website and I am not allowed to give you admin access… can you work with a contributor access ?
Hi Research, only the admin has full access to all settings and this is what we need, only in this way we can investigate the problem you are facing. What you can do is to make a staging and set there the website and we can check there the problem.
Also make sure that all theme requirements are set as in our guide, also if you can double the requirements.
Here are some similar articles -> https://stackoverflow.com/questions/8896644/request-entity-too-large
Also you can give it a try and ask the host if is not able to help with this problem.
Thank you for your understanding!
