Hello! Just noticed this today, but the thumbnails on Block 2 at the top of our homepage aren’t filling the space: https://www.tcu360.com/
Site is running Newspaper V 10.3.6.1.
The featured images are all wider than 2000px, so I don’t think that’s a problem. no updates or installs have happened recently that would interfere. What could be causing this and how can I fix it?
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
From what I can see only those 2 thumbs have a different overwriten css coming.
Thank you !
Hello!
Deactivated all the plugins except tagDiv, not using a child theme, cleared the cache… Still not serving the right size. I even tried a bunch of different element types. Currently using Big Grid 2. Tried nearly all the Flex options and several other Grid options. Even then, seeing wrong sized thumbnails.
Thanks!
Hello !
Please try and re-generate your thumbs as you can see in our guide here: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Let us know the result !
Thank you !
Hello!
So I’ve downloaded and run Regenerate Thumbnails, but still having problems. It’s like thumbnails aren’t being generated at all. I’ve tried regenerating individual photos, but I keep getting an undefined error (seen here: https://imgur.com/DEMVZwF).
Any ideas? All images sizes are active on Thumbs on Blocks/Modules. It mostly seems to impact the images in Big Grid 2 here: https://www.tcu360.com/
Thanks!
Holly
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
