The url is http://www.smashmoose.com when I go to the mobile site on my phone the site doesn’t work properly. Can anyone help?
Hi,
I have tested your site and haven’t noticed any issue with it, could you please provide more details about the issues you have with the mobile view of you site or let me know if you’ve managed to fix it.
Thanks
Hi,
@Olga You need to disable the mobile theme, please follow this guide for that: https://forum.tagdiv.com/how-to-manage-the-mobile-theme/
Thanks
Hi,
Using Safari on my iPhone the menu selection has collapsed and the the big slide doesn’t load up, the article pictures don’t load either…
Regards
Steve
Hi,
It comes from the server configuration or a plugin – http://screencast.com/t/GnViZHU6FENi
Try to disable all plugins and see if it works, if not contact the host server administrator and let him know about this issue.
Thank you, Emil G.
Ok so I spoke with our server administrator and they seem to reckon it’s the plugins. But I notice the site works with several plugins.
Are there any particular ones I shouldn’t deactivate. Or should I just Deactivate every Plugin and see what happens?
Ok now the site looks broken http://smashmoose.com/
Please help
You need to switch off all plugins, except Visual Composer, which is needed by theme. Then clear all your caches. Then turn on plugins one by one (e.g., Yoast SEO fairly safe, WP-optimize safe), until you find the “bad one.”
Hi,
Disable all plugins except for Visual Composer.
If you modified the theme code remove all modifications.
Disable css / js minification, if you use a cdn disable it.
Thank you, Emil G.
Thanks for the help so far.
Two things I’ve noticed:
1. It says ‘This theme requires the following plugin: WPBakery Visual Composer.’ at the top of the page. I currently have Version 4.3.5 installed.
Also there was originally two of these plugins installed. I deleted the lower version.
2. When tagDiv Speed Booster is activated it turns the mobile site to a blank page. – it’s currently still inactive.
So it looks like there’s an issue with the ‘WPBakery Visual Composer’ and the tagDiv Speed Booster seems to block the mobile version being displayed.
Anyone recommend a next step?
Regards
Steve
Hi,
I have checked your site and noticed that you have several js errors in your console which cause this issues: http://screencast.com/t/R8yA4HyC
The theme needs Visual Composer to work so you need to use it and 4.3.5 version is the right one to use so should work fine.
The speed booster plugin is not required by the theme to work, that plugin is used to speed up your site so you can disable it at the moment as in use with other plugins could cause issues.
Check your site without any plugins active and make sure you empty cache or purge files if you are using CDN then test again.
If you still have issues when using just the VC please send us an email at contact@tagdiv.com , paste a link to this conversation and provide wp-admin access so I can take a look.
Thanks
If anyone was wondering. My site was hacked so if you’re experiencing similar issues see here https://wordpress.org/support/topic/website-cant-be-accessed
