We purchased your theme yesterday and were very excited to get started, but it doesn’t seem to work. When we click the “install / activate plugins” button on the main page, each of the four plugins cycles through Updating > verifying > failed.
Here is a picture that shows the problem.
As you can see, it doesn’t even give us a useful error message to help us fix the issue. We’ve tried manually updating the plugins too, and it doesn’t fix the issue.
This is extremely frustrating and we are on a time crunch, so we need someone to get back to us ASAP. Thank you.
Hello !
This is an unusual issue. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.
Thank you !
