In the time I bought newspaper and the latest update…the instagram social counter was not working and the count had to be done manually.
Instagram counter was not working before, NOW IT WORKS.
Facebook & Youtube were working, now they do not work.
Yes I know I can do it manually. Is there a way to fix things?
Hi Miroslav Glavić, unfortunately for the moment the social count for Instagram is still not working, our developers need to find another method to get access to it, unfortunately you’ll need to use the fix count option.
Now the problem with Facebook & Youtube, these should work, but first, please try this: disable tagDiv Composer, delete it and re-install it from Newspaper> plugins, in this way you’ll have the last version with more fix (this plugin was update after theme update), after that clear all cache and check again with Facebook id, this should work. Now for Youtube you need to make sure that your api key is still working, to be sure of this, please make a new one and replace the one that you have in theme panel -> https://forum.tagdiv.com/youtube-api-key/ after that clear the cache and check the results!
Hope this will help you!
Let me know the results!
Calin,
I deleted and re-installed my wordpress installation a couple or so hours before the original post. So I have everything up to date.
I understand, is possible to be other problems, to see exactly what can be the problem, we need to login to your account, for this please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
