Whenever I try to make a change or save the Theme Panel, there’s an infinite loading and it never saves.
From my hosting provider –
1. Tested the website on every available PHP version in cPanel.
2. Repaired the website’s database.
3. Turned the WordPress Debug Mode ON – it did not show any indication regarding the theme issue.
4. Set the default file/directory permissions in the root directory of your domain ‘spieltimes.com’.
5. Monitored the server’s error log, the website’s error logs in the root directory and the /wp-admin directory and reviewed the browser’s console. The website does not generate errors when we try to save changes applied on the theme.
Unfortunately, the issue persists, and we still see the infinitely loading ‘Save Settings’ screen when we try to edit the theme on ‘spieltimes.com’.
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Hope this will help you!
Let me know the results!
From the hosting provider –
We inspected your website’s plugins in order to confirm that Wordfence is not installed.
Upon checking the browser’s console, we find an error message that can be seen here:
We also tested the website with the ModSecurity disabled, unfortunately, the issue persists.
Furthermore, we ensured the right file/directory permissions are set for your website, as often the 403 errors relate to incorrect permissions.
Hi Pingal, according to this screen > https://prnt.sc/vrffxp something is blocking the theme panel request, if you want we can take a look to see exactly from where this is coming, for this please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks you!
