I have been trying to delete an ad from Mobile Ads. I cannot save the changes. When I hit Save Changes, the rotating checkerboard just keeps spinning and never stops.
I recently upgraded the server to three CPU’s. Currently not running the newest newspaper version, only previous version. PHP 7.4. I deactivated all plug-ins except for the TAGDIV ones.
Saw this on my debug log: [Tue Dec 01 06:41:51.372012 2020] [autoindex:error] [pid 387134:tid 47568920921856] [client 192.88.134.19:63893] AH01276: Cannot serve directory /home/vzbujfc1chle/public_html/wp-content/cache/: No matching DirectoryIndex (index.html.var,index.htm,index.html,index.xhtml,index.wml,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.js,index.jp,index.php4,index.php3,index.php,index.phtml,index.shtml,default.htm,default.html,home.htm,index.php5,Default.html,Default.htm,home.html,welcome.html) found, and server-generated directory index forbidden by Options directive, referer: https://mrelectrician.tv/wp-content/cache/
Anyone have any suggestions?
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Hope this will help you!
Let me know the results!
Thanks for the reply. I never got a 403 or 404 error. The thing would just keep spinning while I went and made a meal or took a shower or did something else. I did put WordFence into learning mode which changed nothing.
I did update with a new server and added a firewall a few weeks ago which is when the problem started. I just got off the phone with GoDaddy. Evidently there is a problem with the new firewall because the tech person on the phone was not able to disable the firewall. I had the same problem. When I click disable in my hosting firewall menu it still shows the firewall active.
So I initiated a ticket at GoDaddy which can take about 72 hours to address the firewall problem and the admin-ajax.php request. I will let you know the outcome.
Hi,
Please let me know the results!
Have a nice day!
I got an email from GoDaddy tech support about the problem that I have been having with saving from my theme panel. I gave them the information that you passed on to me.
“I’ve pulled the firewall logs, requests are getting blocked:
Our firewall blocks any requests with malicious/suspicious behavior.
Such requests can be generated working on the website and admin panel.
So we whitelist the IP/URL of admin/user that conveys the firewall requests generated by this IP/URL is legit and no further blocks”.
They also provided specific details for me to whitelist my IP Address.
I did what they told me to do and IT WORKED! I whitelisted the IP Address of my home computer by accessing the firewall dashboard and entered my IP Address for whitelisting.
I got my IP address from here: https://www.whatsmyip.org/
Signatures: https://labs.sucuri.net/signatures/waf/
Sucuri Firewall whitelisting info link: https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelist-an-ip-address/
Additional information: “If whitelisting is not accepted at your end we have another workaround for this will be bypassing the firewall while working on it connecting directly to the hosting server this will escape firewall filtering.”
Here is how to configure this:
https://kb.sucuri.net/firewall/Troubleshooting/bypassing-the-proxy-for-testing-and-development
I can now save changes in my theme panel.
Thank you for the information that you provided.
Hi,
I’m glad that the problem has been solved!
If you have other questions, or problems, please let us know!
Have a nice week!
