Hi there,
I have added a script from ‘SurveyMonkey’ for embedding a form to a page on my site, but for some reason it shows up under the footer instead of in the body. This happens for all visitors except, oddly, for those who are logged in, in which case it displays correctly. It’s very strange.
This is the page if you want to see it for yourself: https://irishgolfer.ie/top-100/
I have confirmed the script is correct wit SurveyMoneky support, they said it must be a theme or website issue. It’s placed in a HTML block just under the paragraph of text at the top of the page, but as you can see the form shows up under the website footer.
How can we fix this?
Thank you
Hello !
Can you send us a screenshot of where you have implemented that code ?
Thank you !
Of course, please find the screenshot at this link:
https://photos.app.goo.gl/bN8PXJTu8HsvBA41A
Everything looks fine until you visit the page as a non-logged in user, and then the form appears under the footer.
Hello !
Please try using a Column Text element and let me know if works.
Thank you !
Hi Vlad, we have switched column text and it has made no difference:
https://irishgolfer.ie/top-100-test
What else can we try? We have reached out to SurveyMonkey support and they say it is not a problem other websites are experiencing.
Hello !
We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded and our answers can delay up to 24hrs.
Thank you !
