0 follower on social counter

Posted in: Newspaper
Post count: 14
mik989
#377035
Dec 8, 2020 at 12:21 am

I entered the id of the facebook and instagram pages as written in the documentation, but the counter always marks 0.

I also have a second problem:

i can’t connect instagram account.

https://pasteboard.co/JDSEYme.png

From themePanel it is not connected

https://pasteboard.co/JDSFWBg.png
https://pasteboard.co/JDSGfNk.png

instead in my instagram account it is connected.

https://pasteboard.co/JDSGzld.png

Can you give me a hand?

  • This topic was modified 5 years by mik989.
Post count: 18283
Vlad S
#377138
Dec 8, 2020 at 3:24 pm

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded and our answers can delay up to 24hrs.

Thank you !

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