Hello good afternoon.
Friends I have a very big problem.
I recently gave access to a person on my WordPress and that person was able to modify something on my website.
It turns out that I am no longer able to activate my Theme license. I need to know if it is possible to apply for a license so that someone does not have access to it.
If possible, create a new license number. Please I need help. I am no longer able to activate my theme.
I am using my normal license and even so it says that the theme is UNREGISTERED.
Please help me with this problem.
I would like to know if I can see which site is using my Purchase License Please so that I can delete it.
My Purchase Data:
Licensee:
Layon Costa
Email: layonfox10@gmail.com
Hi,
The license cannot be stolen from theme panel.
Also only envato can change the license key.
What I suggest to try is to reset the key https://i.imgur.com/OAqz4Ia.png
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If there is still some problems, you can send us an email at contact@tagdiv.com and provide admin login (to can login in WordPress admin zone) and the license. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!
Thank you very much . I will try to do that.
How will I know which sites are using my license key?
To find out if someone took my key.
Would you have that option?
Hi iLayon, normal the key can not be took, this can be get only if they have access to Envato account or Envato purchase code from the the license file -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
Unfortunately we do not have a system to see the website where the key is use.
Normal when the key is block by envato and users ask us to reset the license ley we send to envato that key and they reset it or not (if is enable on more website then the key is no longer reset).
Thank you!
