Homepage content in all new templates problem (mobile)

Posted in: Newspaper
Post count: 77

Whenever I am editing the mobile page of a category’s template, the mobile homepage template’s content is appended to the bottom of the mobile page template. Not only that, but it also appears to exist on the background. As a result it is unavailable; i.e. I can’t select its row, right click it and delete it. It just sits there.

I investigated the issue recursively and managed to reach as far back hierarchically as the process of adding a new blank mobile category (or other, like a blank mobile single page) template from within cloud templates, and the outcome is still the same; the mobile home page is appended to the bottom of that as well.

Would you happen to have any suggestions on how to troubleshoot that?

I have attempted updating the whole installation on a staging environment, but that further broke the website into lines of shortcodes, and it did not look much better.

If that helps, it feels like a wider issue with the templates engine. Yesterday, while I was editing a single category’s template, I deleted the header for that category alone, but the change was applied to the whole site, forcefully changing the global mobile header template of the entire installation.

A link that displays this issue on mobile devices is the following:
finupnews.gr/category/agores/emporeumata

Post count: 18283

Hello !

We need to take a look and see what can be done there to see if a fix can be done.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Post count: 77

Hey Vlad,

Happy new year! Apologies for the delayed response; we were on a holiday break.

Thank you for touching base. After an a-ha-moment, we managed to address the issue.

Feedback for everyone interested: it turned out the responsive tabs of the desktop page were set, for tablet (landscape), tablet (portrait), and mobile. Then the mobile page had been introduced to override the default settings – mostly the order of the columns. It was proven that that was applied as expected, but then, after the end of the (mobile) page content, the desktop page content would take over at the bottom of the page.

Solution: for both tablet views, and for the mobile view inside the desktop (default) page, we hid all rows manually, one by one. There has been no more unwanted content appended after that.

Post count: 77

I hate it when I have to revive old threads, even more so when they are related to persisting or re-occurring problems that were thought to have been addressed.

We have invited you via email and direct wp user creation to help us.

For no apparent reason, it appears as some mobile pages templates are again being injected the content of the front (home) page at the bottom of their contents.

Please see the screenshot shared below which showcases the problem:
https://imgshare.io/image/pNhQHf

Post count: 18283

Hello !

Please let me know how the e-mail subject is called so I can make sure that the e-mail has arrived and my colleagues will reply to you there.

Thank you !

Post count: 77

Hi Vlad,

The subject was “Support invitation for finupnews.gr”.

Thank you.

Post count: 20688

Hi,

I believe my colleague Alex replied via email recently. Please let’s continue the discussion there, we will reply as soon as possible. Sorry for any inconvenience.

Thank you!

Post count: 77

Hi Simion,

Thank you. Sure, let us continue the discussion there.

Thank you also.

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