Mobile responsive theme is not working, mobile visitors redirecting to AMP?

Posted in: Newspaper
Post count: 28

Hi Team,

We need an urgent support on this.

Everything was working before theme update, as we done updates on 12th Jan 2021, as This issue is happening after recent theme update and along with all plugins are up-to date. Mobile responsive theme is not working, from mobile it redirecting visitors to AMP? Even we have disabled the option Redirect mobile visitors to AMP
Kindly help us to solve this issue. Let us know so we can connect over zoom call quickly. To resolve this issue we have tried below steps, but issue still exist:
1. Cleared the cache after updating theme and WordPress.
2. We have deactivated TAGDIV composer and re-installed again.
3. We have deactivated AMP and tagDiv Mobile Theme and re-installed again.
4. We have cleared the cache, but still issue again.

Mobile responsive theme is not working, from mobile it redirecting visitors to AMP? Even we have disabled the option Redirect mobile visitors to AMP .. in transitional mode.

We have configured Mobile theme setting: (Mobile+Theme) enabled.

Please find the attached link, as we capture all the details of system status and AMP setup.

Document and Screenshot of the details

Our company website is: https://www.transcontinentaltimes.com

Please let us know if we can connect over zoom call for quick resolution.

Post count: 18283

Hello !

I have tested your website and everything seems in order. The responsive version is actually working. Can you try this from another device and let us know ?

Also make sure to clear your cache.

Thank you !

Post count: 28

Hi Vlad,

Thanks for your response.

Yesterday night, we were going through available google articles and found some suggestion.
It seems there is an issue. We have deactivated and deleted below two plugins and now mobile visitors are not directing to AMP.

1.tagDiv Mobile Theme
2.Official AMP for WP

Everything is working fine now. Just a one question, can you guy’s check on above two plugins (in next theme updates) as there seems code issue as these two plugging causing issues.

Post count: 18283

Hello !

We are daily working with this plugins and they work together great. Is there something that you face with it ? We can take a look.

Thank you !

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