In my Home Page menu, when I use tagdiv composer, the icons near categories are ok. But when I save and I go in the home page, the icons don’t exist. How can I resolve this problem? I have already re-import demo data.
Hello,
I think you mean these icons => https://prnt.sc/10irc15, sometimes this problem of disappearing icons occurs when you delete the “Buy now” button, please try to import the header template again from Cloud Library (to have the initial header template) => https://prnt.sc/10irl28 and then remove the button with right-click like this => https://we.tl/t-clETjwTtPL
Also, if the problem persists, please make a test only with tagDiv plugins, and see if is a problem.
Hope this helps you!
Thank you!
I’m wasting a lot of time. It does not seem correct to me that the menu icons are involved with every single change. I don’t understand what they have to do with it. You have to fix these bugs. I’m wasting a lot of time!
Hello,
Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello
I’m experiencing the same problem and the web is in production. Did you find the solution?
Thanks
Hello, @civicos,
Usually, this problem is when you remove the element “Buy now” from the top bar, which includes an icon, it seems that when the icon is removed also the menu icons disappear.
A solution is to add an icon above the menu.
If the problem persists after that, please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
