Hello,
I put my instagram username in the instagram field and it is stuck in 0.
I tried everything. I also connected with my instagram account NEWSPAPER > Thene panel > Social Networks > Instagram Account Access configuration
I cleared the cache in both CDN and site.
Still showing 0 followers.
Please Help.
thank you!
Hello!
This issue has been already discussed here: https://forum.tagdiv.com/topic/social-counter-shows-wrong-numbers/
Hope that helps you!
Thank you!
Hi, thank you for your reply.
I followed the instructions in the article you mention.
First of all the user that reports in that article describes a different problem: He says the counter shows a wrong number, and makes a reference to Twitter counter.
BUT my problem is with Instagram and the counter is showing 0… not a wrong number, but 0. Looks like it’s not connecting with the instagram user to get the followers.
– I double and triple checked the username is correct.
– I Cleared the cache… also deactivated the cache plugin.
– With Social Counter plugin I did the following: Deactivate-Delete-Reinstall-activate.
– Also I tried to delete and reinstall social counter plugin, but befor doing that I removed the Social Counter element from the page. After re-installing the plugin, I added the element again and put the instagram username…
ALL THAT and the counter for INSTAGRAM still shows 0.
Please help.
Thank you
Hello !
We are sorry for the misunderstanding !
Indeed the Instagram counter is having issues at the moment and our developers are working on fixing them. At the moment the only solution is to use the fixed counter.
Thank you !
Still does not work. Please help
Thanks
Hello !
As mentioned above this has not been fixed yet. It will take some time until our developers find a solution.
Thank you !
