Dear,
actually we have a website with a 9.0.1 version of your theme installed.
The last week (after that we have made a backup) we tried to upgrade the theme to the latest version 10.4, but everything goes terribly wrong. Basically nothing worked after that upgrade.
Block, layout, menu everything disappeared. So we was forced to revert to the backup, at the initial 9.0.1 version.
So, now we are stucked.
How can we complete the upgrade of the theme? Exist some kind of procedure in order to migrate from the 9.* version to the 10.*?
ty
Hello,
Please make sure that the update procedure is done correctly: https://forum.tagdiv.com/how-to-update-the-theme-2
Also, after the update, if you have shortcodes on pages, please please make sure all the tagDiv plugins are enabled => https://www.screencast.com/t/sUy4KEsyeGE
Also, if you encounter problems, please tell us and we will help you solve them.
You can find more tutorials on our channel on youtube =>https://www.youtube.com/user/tagdiv which can help you to redesign.
Thank you!
