Read multiple entries on this forum, but nothing seems to work.
My Newspaper Theme Panel is not working. It does not save any changes. It just ‘thinks’ and ‘thinks’ indefinitely without ever saving changes (such as changing fonts or uploading a favicon or any other action). The console does not display any errors while trying to save the new settings on the Theme Panel.
I’ve already deactivated all plugins, except the tagDiv plugins, and purged all caches.
On the cPanel, I’ve disabled both Cloudflare and SiteLock. No other security modules are active or enabled. As a result, my SSL was also disabled, which is very worrying!
Bluehost, which is my hosting provider, does not block admin-ajax.php requests. I’ve asked them just a few minutes ago.
I’ve used three different web browsers (Firefox, Edge and Chrome) after clearing their caches, cookies and such.
It is a new installation. I’m not using any security or caching plugin yet. I’m also not using a child theme. I’ve not installed a Pro Prebuilt Website.
I’ve bought the Newspaper theme yesterday from Themeforest.
Could you look into this?
My URL: http://voxcardio.com/
Hello!
Please make sure you have Standard Pack installed and active, WordPress, plugins are up to date.
Let us know the results!
Thank you!
Standard Pack is installed and active. I’ve installed the theme .zip file as usual, as available for download on ThemeForest. I’ve purchased the Newspaper theme just yesterday. WordPress and all tagDiv plugins are up to date. No other (‘non-tagDiv’) plugins are activated.
Hi!
Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
Hello, would it be possible to know how this issue was resolved as I am having the same problem?
I’m having the exact same issue as stated above. I’ve been using this theme for several years and never had an issue but I cannot currently save changes in the Theme Panel. Is there a fix for myself and others that we can attempt or do we have to contact contact@tagdiv.com directly?
My issues were caused by Wordfence, a security plugin installed on a different folder/website. Set Wordfence’s firewall to ‘Learning Mode’ and that solved the problem.
JackMoreh – great, thank you! That did the trick and I’m now able to make changes to my Newspaper Theme Panel. In case it helps others, I want to emphasize in JackMoreh’s response above that it was Wordfence on a separate website (same BlueHost account) that was blocking the Theme Panel changes.
Thanks a lot! That did the trick for me too. Wordfence was enabled on the main domain, where as the subdomain had the theme panel issue.
Thanks, Jack M. You da best! Wordfence it was.
