Hi,
Since a while ago, maybe since the last time I updated the theme.
If I go directly into my website http://www.thewotme.com, the first part of the theme is not properly shown: New ticker & Big Grid Flex 5 are showing only text with withour format.
When I clic on “Edit with TagDiv composer”, the template or theme is correctly shown but not out of the “composer”. THe rest of the page and sections (Flex Block) are correctly working.
I have tried to change values (to refresh it) in the New Ticker & Big Grid Flex but it does not work, I have changed the Big Grid Flex 5 for another one (3) but … same.
I have also tried with another laptos, navigators, devices .. same
Version I have is 10.4
What can I do ?
Hello,
Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Thanks, finally I go which pluggin was causing the issue, PREMIUM SEO PACK PLUGGIN, problem is .. I need that pluggin 🙁
Thanks for your help
Hello,
Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look and they will try to help you solve the problem.
Thank you!
