Dear Support,
The Instagram on my website is not working http://www.bagtotag.com. When I click on the instagram photos of the side bar it doesn’t work, as though it were not connected. I have connected the instagram account in the theme panel. It does work on the mobile version of the website.
Thanks for help!
Barbara
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
And will switching off the dagdiv composer not damage all that I have constructed on the website so far…? Would be a lot of work gone to waste 😀
And which cache plugin would you recommend?
ok I found the cache plugin recommended 😀
Hello!
Normally, you don’t lose nothing if you re-install the plugin.
For your peace of mind, you can make a full backup before.
Hope that helps you!
Thank you!
Dear Support,
I have written you a mail regarding the Instagram, as all those recommended methods mentioned above didn’t work 🙁 Let me know if you have received!
Thanks a lot for your help!
Barbara
Hello Barbara!
Unfortunately, your email was in spam.
My colleagues will reply you as soon as possible.
We are sorry for the inconvenience!
