Hey,
I am facing the issue that when I update my Newspaper theme to the 10.4 version then the images are not being displayed anymore. Also, the icon boxes are destroyed. I even installed the jQuery Migrate Helper but unfortunately nothing helped.
Therefore, I changed it back to the 10.3.9.1 version of the theme. Can you please let me know how I can solve this issue and make the update?
Best
Dimitri
I forgot to post my website’s link: these orange icon boxes for instance were completely destroyed: https://urban-digital.de/smart-city-veranstaltungen/
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
