Hello, I have recently updated my website to Newspaper 10.4 or tried to. The plugins will not update or activate properly. The entire website is a mess. I also can’t manually update the theme as it won’t allow me to activate another theme in order to add a new Newspaper version manually. The entire dashboard Newspaper menu is also missing with only 3 things listed, one just being an option to buy another license, and the other for support. Any suggestions or can someone please fix this?
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
