Problem : can't choose any colors (Tag Div)

Posted in: Newspaper
Post count: 24
MaximePavie
#400963
May 12, 2021 at 1:19 pm

Hello

Since few days, in the builder when i want to change some colors like background or title i got a new weird windows
https://ibb.co/096dgGp

Anything is working, i can’t do anything with colors and i don’t know why, it never happened before

is it a problem with a plug-in ?

thank you

Post count: 21065
Bettina
#400967
May 12, 2021 at 1:45 pm

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Post count: 24
MaximePavie
#400982
May 12, 2021 at 2:46 pm

thanks for your help but nothing’s work

i just send an email at contact@tagdiv

Thanks

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