Updated to 11 and header problem

Posted in: Newspaper
Post count: 34
AlexG
#406353
Jun 23, 2021 at 1:35 pm

I have gone from 10.4 to 11 and I had to go back because the header disappeared and I couldn’t fix it, any idea?

Post count: 27744
Anamaria
#406504
Jun 24, 2021 at 10:14 am

Hello,

I’m not sure I fully understand your issue. Can you provide some more details, screenshots, a link to your website?
Also, please do a test using only tagDiv plugins, clear all cache, and see if the problem persists.

Thank you!

Post count: 34
AlexG
#406530
Jun 24, 2021 at 12:04 pm

In the header we have the logo and a banner, when I update the theme it disappears and only shows the name and slogan with text. Is there any way to provide access privately?

Post count: 27744
Anamaria
#406646
Jun 25, 2021 at 9:28 am

Hello,

You can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access, so we can investigate this issue.
Also, please make a full backup to all files and the database.
Let us know and we will gladly assist you.

We answer the topics/emails from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

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