We migrated from a regular WP theme to Newspaper theme, towards the end of 2020. Our developer has worked with Newspaper theme often and has never had a problem with similar setups on other sites.
In April 2021, we noticed all our theme settings (colours, logos, fonts, etc) were suddenly gone and the main plugins that run the site were uninstalled. Our homepage looked like a bunch of code (which was just tagDiv shortcode that wasn’t being rendered).
We reinstalled and activated the necessary plugins, but the theme settings were still missing. What’s more, the theme settings were very limited after this happened. We were no longer able to edit the header or footers the way we could before this happened. But even though the backend was different and we couldn’t get the site visually back to where it was before, the website looked presentable, so we left it as-is. Cut to June 2021, and it happened again. All the necessary plugins to run tagDiv were uninstalled and all our settings reset.
So now we’re concerned this will just keep happening. We checked the logs, and we get this error right before everything went wonky on the site:
H01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Class ‘tagdiv_theme_plugins_setup’ not found in /var/www/vhosts/domain.ca/httpdocs/wp-content/themes/Newspaper/functions.php:348\nStack trace:\n#0 /var/www/vhosts/domain.ca/httpdocs/wp-includes/class-wp-hook.php(292): {closure}()\n#1 /var/www/vhosts/domain.ca/httpdocs/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters()\n#2 /var/www/vhosts/domain.ca/httpdocs/wp-includes/plugin.php(484): WP_Hook->do_action()\n#3 /var/www/vhosts/domain.ca/httpdocs/wp-admin/includes/class-theme-upgrader.php(472): do_action()\n#4 /var/www/vhosts/domain.ca/httpdocs/deleteme.wpzipk.php(16): Theme_Upgrader->bulk_upgrade()\n#5 {main}\n thrown in /var/www/vhosts/domain.ca/httpdocs/wp-content/themes/Newspaper/functions.php on line 348′
In terms of plugin conflicts, we’ve been assured that the SAME plugins we have are running on sites that also have Newspaper theme without any issues. So we’re confident it’s not a plugin conflict. Our settings are as per the recommendations from tagDiv. Our host provider can’t see anything wrong on the server level.
What are your recommendations?
Hello!
We are sorry for the inconveniences that you are facing. I have passed this to our developers to take a look and test this issue.
We will come back with a resolution on this.
Thank you!
Thank you!
Is there any ETA on a response?
Hi northrenfrewtimes, as remember that there was a few similar problems, all of theme ere do to automatic theme update from the host, this option was enabled and the the theme was updated when a new version was available, but the theme plugins were not, therefore the website displays only code, also most of the time during the theme update there were other plugins interfering and most of the settings were lost, just as in your case. Now most of the time the theme panel setting can be recover from theme panel backups -> https://i.imgur.com/HQ9Lxmi.png we think that you have the same problem. Please ask your host if you have that option enable, also check to see if you do not use some plugins that can do this.
Thank you for your understating!
