UNREGISTERED NEWSPAPER THEME

Posted in: Newspaper
Post count: 2
Pablo Chi
#407688
Jul 3, 2021 at 7:15 am

I have made the purchase of the newspaper template and the correct installation of theme and plugins, however it is not activated.

I have carried out the automated and manual activation process, without success, the template does not activate.

  • This topic was modified 5 years by Pablo Chi.
Post count: 27744
Anamaria
#407799
Jul 5, 2021 at 10:14 am

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible and the licence.

Thank you!

Post count: 2
Pablo Chi
#408022
Jul 6, 2021 at 6:35 pm

Hi team, I have sent to (“contact@tagdiv.com”) the access data and details so that you can review the account and the license, but I have not yet had a response from you.

Post count: 27744
Anamaria
#408067
Jul 7, 2021 at 11:10 am

Hello,

I’m sorry for the late answer, if you sent an email, then we will take a look and reply to you as soon as possible.
Please be patient because the support is a bit crowded at the moment.

We are sorry for the inconvenience!

Thank you for your understanding!

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