Hi,
Whenever there is an update my previously saved elements I created specifically for my site is erased meaning I can’t quickly restore problems created by the update.
For instance I created a certain look for IG account on the bar, or a certain block look, or my grid. Every update has erased this meaning I now have to create them from scratch where it got damaged instead of just being able to quickly find my saved elements and replace them.
Can you please fix this issue so you do not erase our work with an update? It’s forcing me to not update at all and I don’t want to miss on new features in fear of the inconvenience of losing old work.
Hi hmirza88, we’ll love to know more about this problem. How you customizes and saved those elements and from where are removed, pleas provide as many details and screenshots you can, this will help us to understand where can be the problem and fix it.
Thank you for your understand!
Happened to me to. All tagdiv composer custom saved elements got wiped out. So did all theme settings. Mine wasn’t directly after the update. It happened a week or so after while working on it. I am running on a child theme too.
Hi,
Normally, there should be no such problems, also those seems to be isolate cases, therefore our developers need to investigate them to see what made this problem. What you can do is to recover the theme panel settings is to use the import/export option from theme panel. unfortunately, this will bot brig back the cloud templates (if you used).
Thank you for your understanding!
